About Us
Independent
The absence
of external shareholders (who could be your competitors) avoids conflict
of interest, enabling us to give you impartial advice. Your satisfaction
is our future.
Specialised
Focused
on Marine and Transportation, we do not handle other types of claim nor
do we compete with you as brokers or underwriting agents. You receive prompt professional
and knowledgeable advice.
Hands-on Management
The company is owned entirely by four of its Directors. These shareholding Directors are actively involved in our service activities. They have a personal interest in its success. Our vested interest ensures dedication to clients.
In-house Services
Our multi-disciplined
staff ensures swift response time and reduces your costs. Your information
is secure and close customer awareness ensured. You obtain a higher
level of personal service.
Qualified and Experienced Staff
Our personnel includes
Solicitors, Barristers, Master Mariners, Chief Engineers and insurance
experts. We are members of relevant professional bodies. Senior staff have more
than 15 years' experience in the transport or insurance industry. We operate
a bespoke training scheme. You may rely on technically accurate and effective advice.
Monitored Performance
Our Quality and Procedure manuals are supported by Internal Audits. Principals
may conduct their own audits. Parts of our organisation operate under
an externally audited ISO 9002 quality system. Our commitment to transparency
means peace of mind for you.
Information Technology
We make the widest possible use of computer technology. Constantly evolving
bespoke systems will soon integrate contact, case and accounts information.
We have an interactive Internet presence and can provide electronic communication and reporting
if required. Swifter cheaper data analysis - around the world, around
the clock.
Bespoke Services
We adapt to your needs and those of your customers. We provide tailored IT solutions,
joint ventures, data and risk analysis etc. We answer to you - you
benefit from competitive advantage.
Commercial Resolutions
You expect claim analysis and advice on legal and policy aspects. Beyond
that we aim to make recommendations to solve problems commercially, quickly
and cost effectively. Your reputation & your client relationship are
enhanced.
Long Term Relationship
We aim to understand each of our clients, their business, needs, wishes and
expectations. Over time, this will build into a relationship to mutual
benefit and development. You receive bespoke, informed advice and product.
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