REPORTING A CLAIM

AT THE TIME OF DELIVERY

On their arrival at your premises the goods should be externally examined for any signs of damage or shortage.

If damage or shortage is noted or even if it is only suspected, a clean receipt should not be given. If you are not satisfied that the condition of the consignment is sound you have no obligation to provide the haulier with a clean receipt. Instead, clause the delivery receipt with a comment that the goods were received damaged or short.

ESTABLISHING THE EXTENT OF LOSS

Next, examine the goods more thoroughly to determine more accurately the extent of any damage or shortage. Damaged goods should be put to one side pending the Insurers decision on whether a survey will be required.

NOTIFYING W K WEBSTER

At this stage you should notify W K Webster of your claim using the Claimant First Advice of Claim Form included with this website.

On receipt of your notification we will contact you and advise whether a survey will be necessary together with what further information and documentation is required to process your claim. If a survey is necessary we will make arrangements for the same through our local agent/surveyor.

HOLDING CARRIERS RESPONSIBLE

You should ensure that the carriers are held formally responsible for the claim in writing. This has to be done as soon as possible to comply with the carriers trading conditions. Failure to do so may result in the Insurers being unable to recover from the carriers under subrogation, once the claim has been paid. This may in turn mean your claim is reduced to reflect this. (See 'Guidance for Claimants' for more information on this.)