Cargo Claims : Cargo Agent NetworkWe maintain a world-wide network of survey agents. Please click here to view our survey agents directory which can also be printed from this site. If you would like to download the directory so that you can include details of the relevant survey agent in your insurance documents, please contact us to obtain a user-id and password. All our survey agents perform to a defined service standard which establishes reporting timeframes and consultation requirements. Attainment of these standards is permanently monitored by the Regional Office concerned. Nevertheless it is unavoidable that for certain locations there is just not enough survey work available to maintain competition or even support one competent surveyor. This is why for certain locations we request that all survey requests are referred to our relevant Regional Office. For the same reason, we ask that survey requirements from outside the country / location concerned are initially referred to the relevant WKW Regional Office. This enables us to advise or decide if the attendance of a surveyor is justified and if, under the particular circumstances of your claim, it might be advisable to use a service provider of a different discipline or from another location. |
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