Where large industrial or trading entities retain a significant proportion of their cargo risks, most routine claims will be for the insured’s account.

The traditional marine claim scenario still applies – claims tend to happen well away from where the manufacturer or trader are based and rights of recovery from a guilty third party need to be protected.

It is also necessary to keep the insurer involved when an individual claim may breach the individual deductible and to monitor possible exposure to an aggregate deductible.

We will work with the insurer, insured and / or their broker to establish a processing and reporting program based on the standard cargo claim handling system explained in previous pages extended to cover reporting procedures, communication protocols and electronic data exchange routines.

Other services include:

• Customised, branded claim reporting forms on our website to which clients or their insured may link directly from their own websites or intranet
  
  
• Multi-site claim progress review via the internet. Claim data can be segregated by product line or geographic location so that relevant staff can only see the status of claims they are concerned with.
  
  
• Dedicated claim handling, settlement and reporting systems. We can transfer data directly into your or your clients’ systems or process data within your or your clients’ existing systems.
  
  
• Pre-claim introductory visits or seminars to ensure that staff concerned know what to do, which documents to clause and / or retain and whom to contact when the first claim happens.
  
  

Our services will be tailored to the needs of the insurer and/or insured/ corporate concerned.