Recoveries

Obtaining recovery from the party which has caused the damage or loss which led to a claim can significantly reduce your net claim costs. Prompt action needs to be taken as soon as the claim is known to ensure the correct evidence is secured, guilty parties are held responsible and security is obtained where warranted. Where we also handle the claim, we will ensure that this is being done. However, we are also happy to pursue recovery claims where we are not settling the claim.

We employ a team of multi-skilled claims handlers with background in the transport, legal and insurance field and claims are allocated to them with regard to the commodity, mode of transport, location of claim etc. Case Handlers consult with each other and other members of our team for appropriate technical or legal input.

All regional offices handle Cargo Recoveries. This enables us to allocate the handling of recovery aspects to the most relevant office taking into account factors such as the location where the damage has occurred, where opponents are based, the applicable jurisdiction etc.