All claims are adjusted by our Regional Offices. This ensures consistency of service and interpretation. Adjusting is an entirely separate skill to surveying and although many surveyors offer this service, the quality and speed of results will vary considerably. Using a limited number of offices for this purpose ensures not only that the staff concerned are technically qualified but also that any special rules you have established for certain markets or accounts are consistently applied.

The location of our Regional Offices ensures that we can communicate with our survey agents in their respective office hours. Queries can be resolved often in the same working day. Established lines of communication help us to promptly contact the correct person to process any queries we or they may have. You will receive a concise Memorandum of Claim summarising the claim, where appropriate both in the currency in which it needs to be settled and a recognised currency agreed between us.

Claims can be reported to us via the Internet with dedicated forms for use by the claimant, the insurer and our survey agents respectively. As long as the country in which the claim occurred is correctly specified, the data supplied will automatically be sent to the WKW Regional Office concerned, otherwise the report will default to our London Head Office.

Some clients instruct us on a survey-only basis either in our home countries or on a regional basis or for areas where they have infrequent survey needs and therefore cannot maintain established lines of communication themselves. In this case, we will co-ordinate survey and communications with our local agent as usual but present documents and communications unadjusted to you.