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COVID-19 - W K Webster Group Update

18 Mar 2020

COVID-19: W K Webster Group Client & Service Provider Update


W K Webster Group

Client & Service Provider Update

 Issued: 10 March 2020

Updated: 18 March 2020

 Dear Valued Partner

As we are all acutely aware, Coronavirus (COVID-19) is now a global health pandemic, impacting all our daily lives. As a global marine and transit claims consultancy and the employer of 230 colleagues across the world, we are intensely aware of the support we need to provide to you and our own colleagues at this difficult time.

In this connection we wish to update you on the latest status of our response to this global health emergency. As of today, W K Webster is fully operational under its COVID-19 business interruption response plan. This response plan allows W K Webster to ensure its global office locations can continue to operate in accordance with all agreed service levels. All clients and service providers should be reassured that 24/7 contact is being maintained throughout our global network.

To provide reassurance and transparency we have shown below some of the key elements from our COVID-19 business interruption response plan:

  • COVID-19 Response Team

We have deployment our COVID-19 response team managed in London by our main Board with hub support and coordination in New York and Singapore. Our response team is empowered with the necessary resources to make decisive and immediate decisions to ensure W K Webster is positioned to respond to all client, service provider, colleague and community needs. If you would like further information on how we operate our response team please contact me direct.

  • Remote Work

Alternative office arrangements are now in force for our entire global workforce of 230 colleagues. This consists of long-term remote work capabilities during work from home orders. All company direct telephone lines are also auto forwarded to our work from home colleagues to ensure seamless communication.

  • Office Locations

As highlighted in this communication, W K Webster has empowered all its 230 colleagues to work from home, although as of today we are operating a combined work from home and office based solution to ensure we are fully aligned with Government instructions at each location, as shown below:

London: Our Head Office is operating with the large majority of its colleagues under our own self-imposed work from home order.

New York: Operating under work from home orders for all of its colleagues as per NYC Government guidelines.

Singapore: Operating a 50/50 office and work from home structure as per local Singapore Government guidelines.

Rotterdam: Operating a 50/50 office and work from home structure as per local NL Government guidelines.

As you are all aware, this is a very fluid situation, but please all be fully reassured that W K Webster is positioned to operate all of its office locations and all of its colleagues on a 100% work from home platform if and when required.

  • Online Meetings

We encourage all our clients to embrace remote meeting technology to ensure we stay in contact and remain productive. W K Webster has invested in both Zoom and WebEx remote meeting technologies and we can easily arrange online remote meetings between any member of our global team and any client and/or service provider. Please liaise with your usual W K Webster contact by email, direct line or mobile to arrange an online meeting.

  • Survey Agency Network

We have issued special COVID-19 health and safety awareness instructions to all of our 220 Survey Agents across the world. We confirm that our agency network is being actively monitored by our COVID-19 response team and our network remains as resilient as ever during this global health emergency. At this time, we do not foresee any insurmountable issues with our global survey network capabilities.

  • Information Security

W K Webster is proudly ISO 27001 certified and our commitment to information security will not waiver throughout the COVID-19 global health emergency; so clients, service providers and colleagues can all rest assured that data will not be compromised due to our change in working practices.

  • General Average Claims

We have developed systems to ensure W K Webster is positioned to issue all casualty guarantees in the event of any new General Average and/or Salvage claims throughout the COVID-19 global health emergency.

  • Claim Payments

All payment systems are operational with full sanction checking and we do not foresee any issues in fulfilling all service level agreements on claim payment timelines.

  • Fraud Protection

W K Webster is working with its IT and IS service providers to ensure all our targeted threat protection regimes are on high alert, as we suspect an increased level of risk from online COVID-19 impersonation and/or attempted insurance fraud. Our clients can rest assured we will be actively minimising risks at all levels of communication. 

  • Emergency Response

W K Webster is also offering a regional and dedicated COVID-19 emergency response service for any client or service provider that has any claim related question or COIVID-19 related request during this global health emergency.

Europe, Middle East & Africa: +44 (0)7715 003651

The Americas and Caribbean: +1 917 520 0635

Asia: +65 9012 9176

Email: COVID-19@wkwebster.com

Please rest assured that W K Webster is positioned to fully support you during this global health emergency. Please all stay safe and follow Government advice at all times.

If you have any further questions please do not hesitate to contact me direct.

Anthony Smith


+44 (0)7720 740193


We have sent this message to all our contacts to ensure you are fully aware of our status during this unprecedented time. Should you require your email address to be removed from any future communications please advise by replying to this email and add REMOVE to the subject line.

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