Claims Procedure

The goal is to gather as much information as possible from the tenant so the claim can be settled quickly.

  • Tenant notifies facility of the claim.
  • Facility provides tenant with the Itemized Inventory sheet to complete.
  • In the event of a theft loss, local police are notified and tenant files a police report.
  • Facility completes the Contact Information Page & Data Capture Form.
  • Facility provides the following to WK Webster (Claims Administrator on behalf of the SecureLease Program):
    • Completed Contact Information Page
    • Completed Data Capture Form
    • Completed Itemized Inventory (with all makes and models)
    • Completed Tenant Claim Affidavit
    • Self-Storage Rental Agreement
    • SecureLease Addendum
    • Photos
    • Any Proof of Purchase & Additional Documents (Including Police report if applicable.)


Toll Free: 855-346-8728

Office Tel: (212) 402-7453

Fax: (212) 363-9726

W K Webster will determine whether or not to send a field adjuster or whether the claim can be reviewed on a documents only basis.

Once W K Webster have completed their investigation, a settlement decision will be made. W K Webster reserve the right to submit the claim to Insurers for further review if deemed necessary.

Once the settlement offer has been agreed, W K Webster will request a completed and signed Release Agreement from the tenant (this will act as the proof of loss) showing the agreed settlement/adjustment. Claims will be settled by either check or wire transfer per the insured’s instructions. Do not obtain this until settlement has been reached with the carrier.

Once the Release Agreement has been received by W K Webster, claim payment will be arranged.



Telephone Number +44 (0)20 8300 7744


Telephone Number +1 212 269 8220


Telephone Number +65 6222 6022