Claim Notification

WK Webster receives 1st notification of claim from either Freight Forwarder or Claimant (via fax, e-mail, regular mail) within 45 days of delivery unless otherwise agreed.

Claims can be submitted using the following options:

  • via the New Claim option on this website
  • via fax at 212 363 9726
  • via email at
  • via regular mail to:

    UNIRISC c/o WK Webster
    80 Maiden Lane, New York, NY10038
    Attn: Household Goods Claims Adjustor

Once your claim has been recieved, WK Webster will allocate you with a reference and tracking number. If you do not receive an acknowledgement of your claim in 24-48 hours please check your junk mail or email

Claim Process

(A)Once your completed and signed claim form is received, WK WEBSTER/UNIRISC sends out 1st Claims Advisory Letter to both the Freight Forwarder and claimant within 3 business days requesting the following:


  • Repair and/or Replacement Estimates

    *Please feel free to ask your claim adjuster for assistance with reaching and obtaining repair firms from our worldwide network.

  • Photos of Damage
  • Claim Form

It is the claimant’s responsibility to prove the basis of their claim for loss or damage. You can obtain replacement estimates through catalogs, magazines, store receipts/quotes and by using Internet search also to locate local repair firms.


  • Valued Inventory or Weight Ticket
  • Ocean Bill of Lading and/or Air Way Bill
  • Origin Movers Packing List
  • Delivery Receipt noting exceptions

Claim Adjuster may request additional documentation if deemed necessary.

It is our goal to get your claim settled within 30 days of receipt of all documentation so please send in the above requested items in a timely manner.

(B)30 days after opening claim, 2nd Advisory Letter is sent to Claimant and Freight Forwarder requesting any further outstanding documentation necessary for settlement.

(C)14 days after 2nd Advisory Notice is sent, a 3rd and Final Advisory Notice is sent to Claimant and Freight Forwarder requesting any further outstanding documentation necessary for settlement. No further notices will be sent.

(D)Should full documentation not be submitted to WK WEBSTER/UNIRISC 75 days after claim is initiated, claim will be closed until further review.

Settlement Proposal

After receipt of all documentation, Claim Adjuster will send an adjusted worksheet detailing their Settlement Proposal to Claimant with copy to Freight Forwarder.

Claim Payment

After signed acceptance of Settlement Proposal, Underwriters will issue claim payment within 15 business days.

Wire Transfers and Courier Deliveries may be subject to additional fees.



Telephone Number +44 (0)20 8300 7744


Telephone Number +1 212 269 8220


Telephone Number +65 6222 6022